Frequently Asked Questions
Everything you need to know about our ethically sourced beans and delivery process.
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches three times a week and ship them within 24 hours of roasting to ensure you receive the freshest possible product.
Are your coffee beans ethically sourced?
Yes, we work directly with small-scale farmers and cooperatives to ensure fair wages and sustainable farming practices that protect the local environment.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your caffeine fix sooner.
What is your return policy on food products?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement or refund.
Do you offer coffee subscriptions?
Yes! You can subscribe to your favorite blends and save 15% on every order. You can choose your delivery frequency and cancel or pause at any time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.