Returns & Exchanges

At Green Coffee Collective, we strive for the perfect roast in every cup; however, due to the perishable nature of coffee, we can only accept returns on non-food items or unopened hardware within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our roasting team with your order number and a brief explanation of the issue to initiate a return request.

• 2.
  Verification

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Package Your Items

  Securely pack the unused items in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.

• 4.
  Refund Processing

  Once your return is received and inspected at our warehouse, we will issue a refund to your original payment method within 5-7 business days.